FAQ

 

What is your shipping policy?

EU Customers
We offer FREE SHIPPING for orders above 200 EUR. For orders under 200 EUR we will add a shipping fee of 10 EUR.

 

Taxes and Duties

For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

 

Delivery times:

All orders are processed at our distribution center in Norrköping, Sweden, within two business days, subject to payment clearance and stock availability. We operate Monday to Friday with exception for Swedish public holidays. We send all our orders with DHL.

Sweden: 1-3 days
Denmark, Finland: 2-4 days
Norway and other countries within EU: 2-4 days.

 

Unclaimed packages

If we receive packages from a customer/recipient who has refused the package sent them by FedEx, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 EUR/200NOK.

 

 

 

Any other questions?

info@jacksonholeoriginals.com